Terms & Conditions

Terms and Conditions   [Effective from April 14, 2010 until replaced]

  • You must read the terms and conditions before using Dial4cheap.com website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dial4cheap.com’s relationship with you.

    This Agreement describes the terms and conditions applicable to your use of our products ("Products") and services ("Services") at Dial4Cheap.com web site ("Web Site").

    You acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement.

  • Amendments to Agreement

    This terms and conditions are subject to change at any time. Any changes become effective when the revised and conditions is published unless stated otherwise. It is your responsibility to read and understand the effective terms and conditions at the time of your use of the website and the services.

    This Agreement, together with the Return Policy and the Privacy Policy, make up the complete and exclusive agreement between you and Dial4Cheap.com. Your use of the Web Site and Services shall constitute your acceptance of any amendments to this Agreement as well as additional rules or policies that are or may be published by Dial4Cheap.com, each with the new modifications. If you do not agree to any of such changes, you may request that your membership be cancelled. You acknowledge and agree that such cancellation will be your exclusive remedy and our sole liability, if you do not wish to abide by any changes to this Agreement or any additional rules or policies that are or may be published by Dial4Cheap.com.

  • Limitations of Service

    Services are offered subject to the availability of facilities and/or equipment. We reserve the right, without incurring liability; to refuse to provide Service, to or from any location where the necessary facilities, equipment and/or systems are not available.

  • No Warranties; Limits on Liabilities

    Neither Dial4Cheap.com nor any third parties provide any warranty or guarantee as to the security, accuracy, timeliness, performance, completeness, correctness or suitability of the products, services, information and materials offered or found on this website for any particular purpose. The website and all products and services are provided "as is" and on an "as available" basis.

    Dial4Cheap.com disclaims all warranties and conditions, expressed, implied or statutory, including without limitation the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

    This warranty gives you specific legal rights and you may also have other legal rights. The products and services obtained through the use of or in connection with this website may or may not carry warranties from the manufacturers of those products and services. If such manufacturer warranties exist, they are the only warranties applicable to such products and services. Dial4Cheap.com does not warrant that the website contains comprehensive information on any product or service, or any categories of products or services whatsoever.

    You assume total responsibility and risk for your use of the website. In no event shall Dial4Cheap.com be liable for any lost profits or special, incidental, consequential, economic, exemplary, or punitive damages (whether foreseeable or not) including without limitation lost or anticipated revenues or profits arising from any cause whatsoever (including intentional or negligent conduct), whether in contract or tort, or damages arising from any errors, mistake, omission, interruption or delay in the course of establishing, furnishing, changing or terminating any service provided through the website, or for accuracy or completeness of any information provided in this website, even if Dial4Cheap.com has been advised of the possibility of such damages.

    A call made using one of our services will be carried over our service provider’s network & those of other telecommunications service providers as well as being carried by our system. We cannot be held liable for any failure of our service provider or of any other service providers who might be involved in carrying or attempting to carry your call over their network.

    In no circumstance shall Dial4Cheap.com liability to any customer exceed the value, calculated at Dial4Cheap.com then-applicable rates, of the unused minutes on a customer's prepaid calling card or the unused balance on a customer’s home account.

    The obligations of Dial4Cheap.com under this agreement are subject to, and Dial4Cheap.com shall not be liable for, delays, failures to perform, damages, losses or destruction, or malfunction of any equipment or any consequence thereof caused or occasioned by, or due to fire, flood, water, the elements, labour disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, shortages of equipment for supplies, unavailability of transportation, acts or omissions of third parties, including without limitations, acts or omissions of third party service providers, or any other cause beyond the reasonable control of Dial4Cheap.com.

  • Indemnification

    You agree to indemnify, defend and hold harmless Dial4Cheap.com, its parent companies, subsidiaries, affiliates, and any officers, directors, employees, consultants, and agents of any of them from any and all third party claims, liabilities, damages and/or costs (including, but not limited to, reasonable attorney's fees) arising from your use of services provided by Dial4Cheap.com, your violation of this Agreement or your infringement, or infringement by any other user of your account, of any intellectual property right or other right of any person or entity. The Agreement will inure to the benefit of Dial4Cheap.com and its successors, assigns and licensees.

  • Severability

    If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced and remain in full force and effect.

  • Waiver

    The failure of either party to insist upon or enforce strict performance by the other party of any provision of the Agreement or to exercise any right under the Agreement will not be construed as a waiver or relinquishment to any extent of such party's right to assert or rely upon any such provision or right in that or any other instance.

  • Assignment

    Dial4Cheap.com may freely assign this Agreement and upon such assignment Dial4Cheap.com will be relieved of any further obligation thereafter. You may not assign its rights under this Agreement, in whole or in part, to any third party.

  • Membership

    You under take to provide your details to us required for registering as a member; for purchasing goods and services; and for using the website. It is your responsibility to make sure every detail you provide is true and accurate.

    You should also update changes to your details as soon as possible, to ensure your details are correct at the time of each purchase. Each and every time you make a purchase from our website, you confirm that the personal information which we hold about you is true and accurate. If you change your e-mail address, please contact us.

    We do not take, store or handle your credit card details and your transactions will be carried out securely through third party payment service providers. Please see our Privacy Policy that defines our use of the details you provide to us.

    On occasions, Dial4Cheap.com may send you information about our promotions or news updates. Users have this opportunity to opt-out from receiving these notifications.

  • Purchase Order

    Dial4Cheap.com reserves the right to accept or refuse any order placed. Dial4Cheap.com offers calling cards and home account service on pre-pay basis; and orders are accepted only after full payment for the order is received.

  • Calling cards

    Once an order for a calling card is accepted, PIN codes are allocated to the order, based on the order requirement and availability of stock. If we do not have enough PIN codes in stock we will allocate PINs as soon as they become available.

    Once PINs are allocated to the order an email will be sent, to the email address provided by you, containing the order details together with any PINs, dialling instructions and customer support contact details. You can also view the PINs in the My Orders page in the My Account section by selecting the particular order.

    It is your responsibility to keep the PINs safe and confidential. We do not bear any responsibility for any kind of loss, misuse, unauthorised or fraudulent use of PINs from immediately upon they are allocated to your order. Further, we shall not be held responsible for any unused or expired minutes and we will not provide credits or refunds in any form or amount. We do not take any responsibility for the loss or delays of the email sent to you that is beyond our control.

    Dial4Cheap.com reserves the right to refuse to process calls when the authorization code or PIN of a prepaid calling card cannot be validated. Credits will not be issued for cut-off calls, poor transmission quality, or when the wrong number is dialled.

    • Call rates and charges for calling cards

      Call rates are provided in the form of talk time calculated to the nearest minutes using call charges for a calling card. Different rates may be applicable to different destinations and different access numbers used (local, national, free, etc.). In addition, differences in the destination phone (Landline or mobile) you are calling to may affect your talk time.

      The call rates are liable to change without prior notice by the service provider. We will publish the current talk time available for calling cards once we are informed of the changes, within reasonable time to update. Please check the tariff details of the calling card on the website or contact the customer service to find out the current rates.

      Calling cards may incur other charges in addition to the call rates, such as connection fee and maintenance fee that may vary from one card to another.

    • Validity of calling cards

      Calling cards will be valid only for a certain period of time from the first use. The validity period may vary for different cards. Please check your card’s validity in the calling card’s instructions.

      Calling cards that are not used at all will become invalid after one year from the purchase.

    • Faults & problems

      It is the buyer’s responsibility to contact the customer services, should any problems arise. The customer service contact number can be found in the card detail page. Please ensure you contact the correct customer services number for your calling card. Different calling cards have different customer service numbers. Please have your card PIN number available when you call.

  • Home Account

    In order to access the Home Account service, you must subscribe to the service selecting the country he/she will call from and providing a 4 digit pin. The selected calling from country cannot be changed later. We will provide an ‘account number’ for the home account which in combination with the pin you provided should be used to make calls. You may also provide pin codes for any CLI (Caller Line Identification) that you will add to your home account.

    It is your responsibility to protect the confidentiality of the pin you provided for the home account and for any of your CLIs. We will never ask you to provide us with your pin code when providing you with any support. It is also your responsibility to manage and control usage of your home account if you share the facility with anyone else.

    • Call rates

      Call rates are provided in the form of call cost per minute. Different rates may be applicable to different destinations and different access numbers used (local, national, free, etc.). In addition, differences in the destination phone (Landline or mobile) you are calling to may affect your talk time.

      The call rates are liable to change without prior notice by the service provider. We will publish the current rate available, as soon as we are informed of the changes, within reasonable time to update. Please check the tariff details for the home account service on the website or contact our customer service to find out the current rates.

      Home account service may incur other charges in addition to the call rates, such as connection fee and maintenance fee.

    • Availability and Quality

      Our service provider ensures the access number connectivity at all time and calls get routed through the telecom partners to your destination. However, it is impossible to achieve 100% availability, since failures and maintenance may rarely cause the home account service unavailable. Similarly, the connection quality may suffer for reasons beyond our control. We work continuously with our service provider to enhance the quality of call connections.

    • Fair usage

      We provide the home account service for your use only. You may share this with your friends and family members on non-commercial basis. It is your responsibility to ensure that the service is used for only for legitimate purposes. You should not share commercially or resell without our written authorisation.

    • Faults & problems

      It is the buyer’s responsibility to contact the customer services, should any problems arise. The customer service contact number can be found in the Contact Us page. Please ensure you contact the correct customer services number for your calling country. Please have your home account number available when you call.

  • Entire Agreement

    This Agreement (including all Addenda, Refund Policy and the Privacy Policy) sets forth the entire understanding and agreement between the parties with respect to the subject matter herein, and supersedes all prior agreements and understandings.

    These Terms and Conditions do not affect your statutory rights as a consumer.

  • Choice of Law, Jurisdiction, and Venue

    This Agreement shall be governed in all respects by the laws of the UK, without regard to conflicts of laws principles; as such laws are applied to agreements entered into and to be performed entirely within UK between UK residents. Both you and Dial4Cheap.com submit to the exclusive personal jurisdiction of the United Kingdom and further agree that any cause of action arising under this Agreement shall be brought in a court in the UK.